Quicken Loans/Rocket Mortgage Rates & ReviewsCASAPLORERTrusted & Transparent
Quicken Loans is a mortgage lending company that was founded in 1985 and is headquartered in Detroit Michigan. Rocket Mortgage is an online mortgage solution created by Quicken Loans to improve the mortgage application process. Quicken Loans is the largest mortgage lender, FHA loan lender, and VA loan lender in the US. They have a variety of services such as home financing education, mortgage specialists, diverse loan options, and financial services such as Rocket Mortgages (online mortgage solution), Rocket Homes, and Rocket Auto. The company employs over 19,000 individuals and they closed a total of $145 billion in mortgages in 50 states in 2019. This makes it the third largest mortgage lender in total US mortgage dollars next to Wells Fargo and Chase Bank.
Current Quicken Loans and Rocket Mortgage Rates †
Current Quicken Loans/Rocket Mortgage Conventional Fixed Rate Mortgage Rates
Current Quicken Loans/Rocket Mortgage VA Mortgage Rates
Current Refinance Mortgage Rates
Current Quicken Loans/Rocket Mortgage Conventional Fixed-Rate Refinance Mortgage Rates
Current Quicken Loans/Rocket Mortgage VA Refinance Mortgage Rates
† While we try our best to get your the best rates, we cannot guarantee that they are always accurate. Casaplorer assumes no liability and provides no warranty for the accuracy of the information presented, and will not be held responsible for any damages resulting from its use. Rates shown are for informational purposes only and may differ by zipcode, county, and state. Estimated payments do not include taxes and insurance. Some state and county maximum loan amount restrictions may apply. Casaplorer is not endorsed or sponsored by any mortgage lender or government agency. For information regarding any of these rates, please contact the relevant mortgage lender.
Quicken Loans and Rocket Mortgage Customer Reviews
Customers can review Quicken Loans and Rocket Mortgage using many different websites. We’ve collected ratings and reviews about Quicken Loans and Rocket Mortgage from different websites to find one average performance rating.
- Better Business Bureau: 3.34/5 from 1,790 reviews
- WalletHub: 2.8/5 from 119 reviews
- Credit Karma: 3.9/5 from 2675 reviews
Quicken Loans is the largest mortgage provider in the country, but their customer satisfaction is mixed. The most common complaints include the following issues:
- Contact Information Usage: Some users have reported that after submitting their contact information, they are repeatedly contacted by both Quicken Loans and third-party mortgage companies. Before submitting your contact information, you may consider speaking with a mortgage expert to ask questions.
- Uncertain Loan Approval: Quicken Loans performs a hard inquiry on your credit score, which may have a negative impact. Unfortunately, some customers have had issues where they believed that they should have been approved, but Quicken Loans rejected loan applications late into the loan process. This results in user credit scores temporarily decreasing without receiving a mortgage.
Quicken Loans originated 541,000 mortgages in 2019, which is the most in the US. With any company, some percentage of customers will take issue with their service. Generally, online reviews are only posted if a company performs exceptionally well or customers are very unsatisfied.
Quicken Loans vs Rocket Mortgage
It may seem confusing to see two related mortgage companies operating separately. But there is a clear distinction between the two. Quicken Loans is a mortgage lender and has its own website. Quicken Loans operates entirely independently from Rocket Mortgage and your loan application process could just be with Quicken Loans.
On the other hand, Rocket Mortgage is a company created by Quicken Loans to help improve the online mortgage application process. Quicken Loans uses Rocket Mortgage to approve mortgages quickly and easily. They even say that it can approve a mortgage in just 8 minutes. If you choose to apply for a mortgage with Rocket Mortgage, Quicken Loans will still be your mortgage lender, but the entire transaction will be with Rocket Mortgage. This means that from your perspective, you only interact with Rocket Mortgage, but behind the scenes, your loan is still financed by Quicken Loans.
Quicken Loans is going to change its name to Rocket Mortgage effective on July 31, 2021. This means that all mortgages offered by either of the two companies will be under Rocket Mortgage.
Pros and Cons of Using Quicken Loans or Rocket Mortgage
|Online mortgage process with live mortgage advisors
|No home equity loans or HELOCs available
|Instant employment and income verification
|No USDA loans available
|Large variety of loan products such as Variable-Rate Loans, Fixed-Rate Loans, FHA Loans, VA Loans, and Jumbo Loans
|Above-average closing costs
|Offers custom fixed-rate loan terms that are 8-29 years.
|Average customer rating of approximately 3.65/5
Pros when Using Quicken Loans
Online Mortgage Process with Live Mortgage Advisors
The Quicken Loans and Rocket Mortgage mortgage application process can either start with a phone call or an online application.
- Quicken Loans Phone Number: By calling (800) 251-9080, you can talk to a mortgage expert as part of Quicken Loans’ customer service. On weekdays, they are open from 8 am-10 pm, from 9 am-8 pm on Saturdays, and from 10 am-7 pm on Sundays. In addition, they may have many different service lines available on their contact us page for different purposes. Through these experts, you can start the mortgage application process.
- Quicken Loans Online Application: Quicken Loans’ quick online application process helps you determine your eligibility for their mortgages and get started with checking your credit score immediately. Once you submit your personal information, Quicken Loans will submit a hard inquiry, which may have an impact on your credit score. If you want, you can choose to complete the entire mortgage process online, or at any point, you can ask for live assistance from a mortgage expert.
- Rocket Mortgage Phone Number: By calling (888) 452-8179, you can speak with a mortgage expert. On weekdays, they are open from 9 am-7 pm, from 9 am-8 pm on Saturdays, and from 9 am-7 pm on Sundays. If you need help with signing in, in-process loans, or closed loans, you can call (800) 603-1955. This line is open from 8:30 am-9 pm on weekdays and from 9 am-4 pm on Saturdays.
- Rocket Mortgage Online Application: If you would rather use Rocket Mortgage’s online application, you will be taken through a similar process to Quicken Loans. After entering your personal information, Rocket Mortgage will send your information to Quicken Loans who will then check your mortgage eligibility. This process is fully automated, so you won’t have to interact with a live real estate expert if you prefer not to.
Quicken Loans and Rocket Mortgage Employment/Income Verification
During the underwriting process, where Quicken Loans verifies all your financial information, they will take over the complex process of verification of employment (VOE) for you. To get a mortgage, you must verify this to prove you can keep up with mortgage payments. By submitting your employer’s phone number, Quicken Loans will verify its legitimacy and then verify your employment over the phone or through a written request. During the mortgage process, Quicken Loans mayre-verify your employment to ensure that your employment status has not changed during your mortgage application. This process is done behind the scenes and you do not have to worry about it. However, you should keep in mind that getting a new loan or changing jobs could affect your mortgage application.
Quicken Loans and Rocket Mortgage Products
Quicken Loans and Rocket Mortgage offer many different types of home loans that cover a wide range of situations, which include:
- 30-Year Fixed Mortgages
- 15-Year Fixed Mortgages
- Adjustable-Rate Mortgages (ARM)
- Custom Term (8-29 years) and Fixed-Rate Mortgages
- FHA Loans
- FHA Streamline Refinancing
- VA Loans
- Jumbo Loans
- Cash-out refinance
Cons when Using Quicken Loans
No Home Equity Loans or HELOCs Available
While Quicken Loans and Rocket Mortgage have a large variety of loans available, they do not have home equity loans or HELOCs. A home equity loan, also known as a second mortgage, is a one-time lump sum payment that is amortized as a separate mortgage from your primary loan. A HELOC is similar to a credit card because banks will extend you a line of credit that is backed by the equity in your home. You can withdraw as much as you like and will only pay interest on the amount you withdraw.
Fortunately, Quicken Loans and Rocket Mortgage offer cash-out refinancing. This is when you refinance your current mortgage’s remaining principal balance with a new mortgage that has a higher principal balance. You use some of the money from your new mortgage to pay off your old one and you pocket the difference. This is similar to a home equity loan or HELOC because you can access cash using your home equity.
No USDA Loans Available
They also does not offer USDA loans. While they offer FHA loans and VA loans, USDA loans often known as rural development loans are currently not part of their selection. Quicken Loans accepted USDA loan applications in the past, but this program was discontinued as of July 6, 2020.
Above-Average Closing Costs
With any mortgage broker, you’ll have to pay closing costs, which are fees levied with a mortgage. These costs are used to finalize a mortgage when you buy a home or refinance. The real estate industry estimates that 2-5% of the total loan amount should be used for closing costs, but Quicken Loans closing costs will typically amount to 3-6% of the loan amount. This is a bit higher than average, so your mortgage APR might be a bit higher.